Make Moving Simple

Entries from February 2009

Moving Scams & Rogue Movers – Part 2

February 27, 2009 · 2 Comments

Part 1: What’s the Scam?

Part 2: Why is this happening?

Part 3: The Role of the Internet

Part 2 of this series on moving scams & rogue movers covers a bit of history on the moving industry in order to shed some light on why scams and disreputable practices have become so prevalent.
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If you’ve ever taken a self-defense class, the first thing your former cop/karate-master/ex-hell’s angel biker instructor told you was to “be aware of your surroundings.”  All images of dark alleys aside, this advice holds true when you are researching and hiring moving companies as well.  By knowing a little background on the moving industry you’ll be an informed consumer ready and aware of your situation when moving.

A little history…

Back in the day (1935), moving companies were heavily regulated by the Interstate Commerce Commission, a federal regulatory agency.  The ICC watched over the industry closely, regulating entry, areas serviced, routes taken, etc.  Later, moving companies were given the special privilege to meet with each other and decide upon tariffs (prices) that they would charge for their services.  In short, moving companies were heavily regulated in terms of who could be a moving company, what they could do, and how much they could charge.

In 1980, Jimmy Carter passed legislation that deregulated the industry.  Carter’s legislation made it much easier to become a moving company, loosened regulations on what moving companies could do (like hauling goods on a return trip), and introduced price competition.  The general idea was to make the industry more efficient and lower prices.

This in itself was not necessarily a problem.  However, it did open the door for many new, inexperienced moving companies to enter, as well as create the incentive to attract business through quoting lower prices.  But the ability to quote low prices and hold your furniture hostage for a fee doesn’t pay off unless the moving company can get away with it.

The Carmack Amendment, a federal statute, preempts state law and is what allows moving companies to get away with breaches of contract, deceptive practices, negligence, and even fraud.   Therefore, consumers can’t utilize state laws related to loss or damage of goods when an issue occurs with their moving company. While industry associations and businesses have raised quality standards on moving companies to combat the issue, consumers are still left legally unprotected. Many advocates are pushing for better consumer protection through state laws, but for now, it seems like it is up to the consumer to “be aware of your surroundings.”

[via movingscam.com]

Continue to Part 3: The Role of the Internet


Resources:
General Account Office’s Report: Consumer Protection – Federal Actions are Needed to Improve Oversight of the Household Goods Moving Industry


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Categories: Hiring a Moving Company · Rogue Movers / Moving Scams
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How to get an accurate moving quote – Step One: Taking Inventory

February 25, 2009 · 2 Comments

Although the internet has made instant gratification more the norm than the exception, there are still some things that require a little work to be done away from the computer in order to come to fruition.  Getting a moving quote is one of them.

For a moving company to provide you with even a ballpark figure of how much it will cost you, they need to know what they’ll be moving and how far. Telling them where you’re moving is easy, but telling them what they’ll be moving requires a little more work.

In most cases the moving company will require that they come to your home to take an inventory of the items to be moved.  In the industry this is widely referred to as a Survey.  A Survey is when an individual from the moving company (typically called an estimator) comes to your home to determine what the move will involve.  This service should be offered free of charge and if the moving company you’ve contacted states otherwise its probably best to call another.

The estimator creates a comprehensive record of the items to be moved including all furniture, appliances and estimated number of boxes.  They also make notes of any other issues that may affect the time it takes to load the truck such as what floor the residence is on, whether there are multiple floors within the residence or if a “long carry” is involved meaning that access to the moving truck from the house is further than a certain distance.

The inventory that is created from the Survey is then used to determine the weight of your belongings using a cube sheet.  A cube sheet is a fairly standardized sheet which assigns a number of cubic feet to each item to be moved  (cubic feet assigned to boxes are the the actual number of cubic feet of the box).  The final number of cubic feet is then multiplied by seven (accepted industry-wide as the average weight of a cubic foot of household goods) to establish a weight of your belongings.

The total weight is then used to determine your estimated cost.  Since the method of calculation and actual type of final estimate given varies depending of whether the move is interstate or intrastate and what state it takes place in the details of this final step are best left to a separate blog entry coming soon.

There are some important things to know about taking an accurate inventory of your household goods which will, in turn, help you get an accurate quote.

  • Make sure that everything that needs to be moved is included in the inventory.  Don’t forget about closets, garages, basements, attics, outdoor storage sheds and the like.  Don’t try to hide anything because it will get you in the end.
  • If you must take your own inventory or if you just want to so that you can get a ballpark quote online, don’t forget about your boxes.  Typically boxes account for 1/4 to 1/3 of the total weight of all your belongings.
  • If you do take your own inventory it is easier if you use a sample cube sheet which can be found very easily online.

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Categories: Hiring a Moving Company
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How to Downsize/De-clutter and Sell Items Online

February 25, 2009 · Leave a Comment

You’re moving, what next? Let’s face it, we all have things we could do without. Whether you’re downsizing, trying to reduce your overall moving costs or simply de-cluttering the big question is, “where to start?”

Start by accessing your bigger furniture items first. What will you need for your new home? Then more on to those smaller items you’ve been collecting for years. Does it have sentimental value? Can you live without? Do you really need the entire subscription of Home and Gardens dating back to 1999? It’s time to let go.

To begin, start going through your home room by room. Gather all those items you think you can do without and place them in one room. Start separating items into designated groups: donate, junk and sell for cash.
Once you’ve established your groups, break it down one step further by separating each group into categories, such as books, clothing, furniture, kitchen ware, toys, etc.
For those items you deemed trash, take advantage of 1-800-GOT-JUNK. For those items you wish to donate start calling your local donation agencies to find out if they will send a truck for pick-up at your home or if you need to make trips to your local agency. And don’t forget to keep a receipt of items donated for a tax write-off.
All that’s left are those items you want to sell for cash. You can hold a garage sale or sell your items online using craigslist of eBay. If you’re not versed in the art of online selling you’re probably wondering where to go from here.
The good news is the hard part is done! Now use these tips to be as descriptive as possible when listing your items for sale:
- Take a picture of the item and include the sale tag if the item is hasn’t been used
- Disclose the purchase date and condition of the item
- Include brand names, if applicable, i.e., designer/artist
- Be descriptive when describing the item for sale. Does it have a history that makes it interesting?
- Decide on a minimum purchase price you are willing to accept and how long you’re willing to leave it listed (You can also consider the option of allowing someone to purchase it on the spot for a set price)
- Depending on the site you choose you’ll need to determine the shipping arrangements. I.e., if you’re selling through eBay you may request the buyer pays for shipping and insurance. If you choose craigslist for local buyers you can request they arrange for pickup.
- If the sale is final make sure you clarify there is no return policy
- And finally, keep all documentation of correspondence with the buyer
Last, but certainly not least, make sure you really want to part with the item you’re selling. Once it’s gone, it’s gone for good!

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Moving Scams & Rogue Movers – Part 1

February 23, 2009 · 3 Comments

Part 1: What’s the Scam?

Part 2: Why is this Happening?

Part 3: The Role of the Internet

In this four part series, I’ll be covering the issues surrounding moving scams and rogue movers – everything from how the scam works, how it all started, what is being done, and most importantly, what you can do to avoid it.

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small-truck1
“Hi, my name is Rogue Mover – and I’m here to hold your furniture hostage.”

So what is a rogue mover, and how do they scam you? Typically, a rogue mover will get your business by giving you a low estimate – much lower than the competition – over the phone or through “lead-generating” websites  on the internet. Once they show up and pack your things in to their truck, they will demand a ridiculous payment (in some cases, many times that of the estimate) to have your possessions unloaded at your destination, threatening to keep your things until the payment is made.

There are many variations and unfortunate add-ons here as well. Some companies will take an upfront “brokerage” fee or deposit. Others will hold your possessions hostage, put them in to storage, and charge you to have your items delivered as well as for the storage you never asked for. To make matters worse, these companies will not be handling your possessions with care, so you can expect damaged items to be part of the story.

Check out www.movingscam.com for detailed information on scam movers. This site is dedicated to tracking down disreputable moving companies. You might have to comb through some forums to find information, but it’s worth it.

As the moving season kicks in every spring/summer,  stories of consumers getting their furniture held hostage, getting scammed by an online brokerage or otherwise just having a nightmare move make their rounds in the newspapers, television, and online media.  Avoid being a statistic and equip yourself with information on rogue movers and their disreputable practices.

Rogue Mover Red Flags:

  • The mover does not offer to perform an on-site estimate before giving you a final quote
  • The mover gives you an estimate significantly lower than estimates from other companies
  • The mover gives you an estimate based on cubic feet instead of weight
  • The mover charges a deposit before the move
  • The mover does not list address, licensing, or insurance information on their website

How to Research Moving Companies:

  • Use your state’s business services/records website to find corporate information on the mover, including the owner and number of years in business
  • Go to the FMCSA (Federal Motor Carrier Safety Administration) site for licensing and insurance information
  • Check the BBB (Better Business Bureau) for complaint information

(Check out movingscam.com’s article on How to Find a Reputable Moving Company for detailed instructions)

Continue to Part 2: Why is this Happening?


Links referenced above:

www.protectyourmove.gov

www.search.bbb.org

www.movingscam.com


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Categories: Hiring a Moving Company · Rogue Movers / Moving Scams
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Moving on a Budget

February 19, 2009 · Leave a Comment

The key to moving on a budget is ORGANIZATION. Plan ahead, make lists, talk with moving companies and get quotes, and most importantly – make a moving budget. Know how much you can spend ahead of time and factor in all costs, e.g., moving truck, packing supplies, gas, hotel expenses, etc.

Below are just a few tips on how you can save on expenses when planning your move:

–> Have a garage sale – Start going through your closets, old furniture you no longer want, etc. Not only will you lighten your load and reduce your overall moving costs it’s a great way to make some extra cash. And, any extra cash you pocket can go towards decorating your new home!

–> Don’t pay for packing material when you can find it FREE – Craigslist is the first place to start looking for boxes and bubble wrap. Check with your local bookstore for packing boxes and don’t rule out a local liquor stores. The liquor boxes are ideal for packing glasses and breakables. Start stockpiling your old newspapers or raiding the recycling bins! And, use your own blankets and towels as padding. Just remember, you might have to launder them when you’re done.

–> Pack yourself – even if you’re planning on hiring a moving company pack your own boxes.

–> Skip the moving company – Yup, you guessed it! Ask friends and family for help on moving day. Tip: depending on the distance of your move you could save more hiring a moving company once you’ve factored in gas and mileage (so plan ahead and do your research).

–> Timing is everything (if you have the option) – Moving during the week can actually save you more than moving on the weekends. And, if you’re hiring a moving company you can usually find better rates if you move between October and April rather than the height of moving season.

These are just a few tips on how you can save money on your upcoming move. Just remember to plan ahead, do your research and shop around!

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Moving with Kids: Tips for an easy transition

February 12, 2009 · Leave a Comment

Communication is they key to planning and executing a successful move when children are part of the equation. Getting a child of any age involved in the moving process from start to finish is the best way to reduce stress before, during and after your move.

We’ll start by discussing the best tips for moving with children before your move.  This is a great jumping off point if you’re considering a move or have a move in the works!

Before Your Move

Be upfront about your upcoming move

It’s important to tell your kids about your upcoming move as soon as possible. This allows the child to begin processing the move.

Open lines of communication

Your child will have questions about the upcoming move. Make them feel comfortable approaching you with          questions and concerns. Depending on the age of your child, you may consider asking them to write down a list of questions they have and plan a family meeting to sit down and discuss each questions/concern in detail. Be open and considerate of their requests and try your best to accommodate their needs.

Like father like son

Children’s tension levels mimic yours. That’s why it’s extremely important to keep a positive attitude throughout the move – your children will too!

Make it a family affair

Keep your kids interested and involved by assigning small tasks to help with your move. Ask them to do research on your new community. They may find community activities that interest them so they’re excited about this new stage in life.

Another fun project is to create “My Moving Essentials.” Ask your child to decorate a box to put their favorite items they’ll need immediately after moving…a pair of pajamas, a toothbrush, they’re favorite blanket or book. This way your child can locate their box on move-in day and have everything they need to comfortably settle into their new home!

Need packing tips, check out www.movingboxes.wordpress.com, www.antimanaponivi.wordpress.com or create an account on www.onesimplemove.com (for free) and get a customized moving checklist complete with packing tips.

Knows what’s important to your child

Your child’s reaction to moving will depend on their age. Younger children, up to age ten, are more concerned with how the move will affect their routine. Therefore, it is important to keep their schedules the same during the planning and moving stages. For example, keep their school routine as similar as possible, while also keeping their mealtimes and bedtimes the same.

Pre-teens and teenagers are more concerned with losing touch with their friends. Suggest your teens create a personalized address book by collecting contact information of family and friends they don’t want to lose contact with.

During Your Move

Out with the old…

No matter what age your children you should celebrate their old home and community before embracing your new one. Throw a casual pizza party for your kids inviting their friends and neighbors. This is a positive way to say goodbye.

Have you kids make a list of their favorite places, whether it be the local zoo or favorite restaurant, and plan a visit to three favorites before move-day. Celebrating will put a positive spin on what you’re leaving behind.

In with the new…

This is an exciting time for your kids. Let them explore their new home finding all the nooks and crannies that make this house a home. Involving the kids in the planning and decorating of their new room is always a great way to engage them! Let them help with the floor plan and picking the paint color on the walls. They’ll be excited just to be a part of the planning process.

Settling in

Now’s the time to find each child’s “My Moving Essentials” suitcase. That favorite blanket or book might be just what your child needs to make that first night a good night.

If you have a family pet it’s also very important to make sure that pet is adjusting comfortably. Kids are often very concerned about their pets and to see their pet at ease will put them at ease.

For more information about moving with pets check out www.seowhitehat.wordpress.com.

After Your Move

Set those ground rules

Now’s the time to re-establish those ground rules from the old home. Enforce the normal bedtime schedule the first night in your new home. Have your favorite breakfast cereal on hand that first morning, etc. It’s important to show your kids the only thing that’s changed is the roof you live under.

Have a little fun

It’s important to unpack essentials, like bedding, bathroom and kitchen supplies and boxes, but you can take your time with the rest. Get out there and explore your new neighborhood and community with your children. Find a new favorite pizza joint and make a family affair out of it.

Introduce yourself to the neighbors. Who knows, your child’s new best friend might be right next door!

The dreadful new school

If your child is starting a new school it’s important to schedule a tour so your child can see the lay of land and possible meet their new teachers. This will help alleviate anxiety associated with new schools.

Need tips on the best approach to finding a new school?
www.greatschools.net

Hopefully you found these tips useful. Communication and participation are the key ingredients for a successful more – with or without children!

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Categories: Moving Tips & Resources
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Getting Started

February 10, 2009 · Leave a Comment

So you’ve decided to move, now what?  Well if you’ve found this blog then you’ve already gotten off to a good start.   There is so much to do and you need truly need to plan your move well for it to be successful and stress free.  The first step is start thinking about what you need to do and start writing it all down.   Just start brainstorming.

Following are some of the major issues to start considering:

  • Are you going to sell your home?  If so, you’ll need to think about home improvements you’ll want to complete and finding a realtor.
  • Are you going to be buying a new home?  You may want to start researching the neighborhoods and market in your new area and look for a realtor there that can help you find a home.
  • If you have children that still live with you you’ll need to think about school districts.
  • How will you move?  Rent a truck, use portable storage or hire a full service moving company.
  • Are you moving across state lines? If so, there are additional issues with vehicles and licensing and if you hire movers their regulations are different for interstate versus intrastate moves.
  • Don’t forget all of those businesses, doctors, dentists, banks, insurance agencies, etc. that you’ll need to make aware of your address change or may need to have records transferred over to a new service provider.  It’s also a good idea to start searching for and collecting all of your important tax, insurance and other documents so your not caught scrambling at the last minute.
  • Determine the process for canceling or transferring current utilities and if necessary do some research to find out who provides the utility service for your new home area.
  • Will you be downsizing or do you have some items that you just don’t want or need anymore?  If so, you should start to think about selling or donating those items or passing them along family members.

This is just the start but it’s amazing how much smoother your move will go if you begin the plannig process as early as possible.

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Welcome

February 9, 2009 · Leave a Comment

Welcome to Make Moving Simple – a blog about moving – written by The One Simple Move Team based out of  San Francisco, CA.

Seeing as OneSimpleMove.com exists to making moving simple, this blog aims to provide helpful information to do just that.   We’ll be covering all the stuff you need to know for a smooth move – including moving services, the moving industry, and yes, how to pack that bonsai tree you’ve been taking care of.

There’s lots to cover, so leave comments frequently, give us your feedback, and let’s get right to it!

And when it comes time to plan your move don’t forgot to visit us at www.onesimplemove.com.

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