Monthly Archives: July 2009

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Understanding moving insurance and valuation

A big concern to everyone when hiring a moving company is “What happens if the movers break something or lose it all together?” and the answer is that it depends.  It depends on what state you’re in or if it’s an interstate move and whether you decide to pay for extra insurance or not.  This may seem complicated but it is actually fairly straightforward.

For all interstate moves the movers are required to provide you with what is called “Released Value Protection” at no extra cost to you.  This is very minimal coverage and the moving company is only liable for $.60 per pound for every item.  So for example if they break a 25 pound TV they pay you $15.  Not very reassuring but it’s free and it’s better than nothing, but just barely.

For intrastate moves it varies state to state with many states also offering some sort of minimal protection similar to the $.60 per pound coverage offered for interstate moves.  If the moving company has not said anything about this coverage you should definitely inquire about it and review the contract closely.  It should mention this minimal coverage somewhere in the contract.  Again, not that this coverage offers a tremendous amount of protection but gives the movers some incentive not to thrash your stuff.

In many cases the moving company will offer you additional insurance for additional cost.  They usually want to offer this because they can make a little extra money on it even though the insurance may be provided by a third party insurance company.  The amount you’ll pay for this will depend on a deductible amount (typically either $0, $250 or $500) and the total value assigned to your belongings.  It can cost a few hundred extra bucks for this coverage but does provide you with some assurance.  With this insurance coverage the mover must either: repair the item; replace with a similar item or make a cash settlement for the cost of the repair or the current market replacement value of the item.

One more thing to consider is that if you pack your own boxes, it may be more difficult to make a claim against the moving company for any breakage that occurs in those boxes, regardless of how well you feel you packed them. In fact many movers will flat out say, we will not cover any boxes you packed.  Some, however, will say if the outside of the box is damaged they’ll cover it, if the box is still in tact, they won’t.

Even though you’d like to think that your belongings are safe, accidents do happen and it’s good to know what happens when they do.  This is just one more reason to pick a moving company with a big name, they have more incentive to be careful with your belongings because they want to keep their name clean.  If you picked your moving company blindly and because they were the cheapest they just might not care as much.
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Written by the One Simple Move Team

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Detecting Scam / Rogue Movers – Your Rights

Remember, you have rights!
Unfortunately, only ethical movers follow the rules and allow you your rights. There are many, many good movers out there. Most movers are good people and want to help. They do not need laws to enforce ethical business practices. The only effective way to avoid trouble with your move is to detect a criminal mover before they are allowed to touch your items.

What to do and who to call
Check up on a mover’s license:
http://www.safersys.org/
You can type in the company name or the license # and find out if they have a valid license and if they have insurance coverage:

Dept. of Transportation Hot Line:
(888) 368-7238
Call this number to file a complaint with Department of Transportation. The DOT needs to know about the unethical practices of movers.

Watch Dog Committee for Moving Companies:
(202) 366-4553
This is part of the Division of Office of Enforcement & Compliance under the Federal Motor Carrier & Safety Administration. These folks have the authority to do something about it.

Division of Office of Enforcement & Compliance:
FMSA
400 7th St. S.W.
Washington, DC 20590
Ph: 202 366-4553
Fax: 202 366-3462

Special thanks to Jay Clithero of Sterling Van Lines for all the helpful information on scam and rogue movers.

Happy and safe moving this summer!

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Sterling Van Lines LogoSterling Van Lines, Inc. is a Los Angeles-based moving and storage company specializing in small moves. With over 50 years of combined moving experience, over 10,000 moves, and a reputation for quality in our industry, our goal is to customize our services to the needs of each customer — whether you’re moving your home or office, or just a few pieces, we’ll make your move worry free! Visit us at www.sterlingvanlines.com


Save Money On Your Move Using A Cube Sheet

Hiring a full service moving company for your move can be expensive but there are some ways to save money.  Because movers use a cube sheet as a big factor in pricing your move then the biggest thing you can do to save money is to reduce the weight of the belongings that you are moving.

By looking at the cube sheet you can easily see which items affect your total weight the most.   Items that are indicated as having a high number of cubic feet per piece are also determined to be the heaviest when using a cube sheet, even if these items actually are not as heavy or as large as the cube sheet indicates.

Typically, (on an interstate move) if you are given a binding estimate then the actual weight will not affect your price because the estimated weight will be used to determine your price estimate.  If, on the other hand, you are given a non-binding estimate then the actual weight will be used to determine your final price, regardless of the estimate.  Although moves within a state don’t necessarily follow this pattern and are governed by that states regulations they will still depend on the weight to estimate and determine final cost.

Either way, you can see that by getting rid of certain items you can drastically cut the weight and save money.  If, for example you have a bed, couch, refrigerator, freezer or other large appliance or piece of furniture that you’ve been thinking about replacing, now would be the time to do it considering how much you’ll pay to transport these items.  This is especially true when you’re moving across country or very long distances and the cost to transport large items long distances can be several hundred dollars.

Another thing to consider especially when given a non-binding estimate are items that are heavy but don’t show up as such on the cube sheet.  Items like boxes of books, china or anything else that is small and heavy really add up.  If you really need or want to keep them you might want to take these items with you in your car if you’re driving because it will save you money.

Now I’m not suggesting that you just throw these items out but by being creative you can replace them with new items for very little out of pocket expense.  As discussed in an article from Joshua Zerkel about what to do with your unwanted stuff there are several options when trying to dispose of these items.

I highly recommend attempting to sell them using a free online classifieds service like Craigslist where you can likely get a little cash.  If that isn’t an option consider donating them to a local charity and use the donation as a write-off on your taxes.   Finally, if your stuff is in bad shape you can post them in classifieds as a free item (or leave them on the curb if this is an option in your area) and you’ll surely find takers.

Finally it’s important to remember that the amount you pay per pound to transport your goods varies greatly and depends on the whether the move is interstate, intrastate and the overall distance of your move.  As an example of how much it may cost to transport weight we can consider California where it can cost anywhere from $.30 to over a $1.00 per pound to transport your household goods.  Even with an average of $.40 per pound and figuring a queen sized bed that weighs 560 pounds it may cost you approximately $224 to move that bed, and that’s just within the state.

So, my advice is to take a really close look at what you’re moving (and how much it weighs) and make decisions on those items before you move.  It will pay off in the long run.

Detecting a Rogue / Scam Mover – Part 3

Why are pounds important?
The known tariffs are based on mileage and pounds. You always have the right to have your things weighed at a certified weigh station. You can witness the light weight (before pickup) and the heavy weight (after pickup).

You meet the driver at the closest scale to your home and follow them back to the scale after pick up. You will have a certified weight ticket; you will then know the exact pounds.
Standard movers will be perfectly willing to accommodate you.

Is your “estimated” cost significantly lower than other estimates from major moving companies?
Your costs between movers should not vary that much, if you have an “estimated” cost that is too good to be true – it is too good to be true. The normal method of operation of these “Movers” is to quote very low, sound very nice and professional, then you will be informed on the day of pick up that you have a significant amount more than you reported and the cost will go up – usually about 2-3 times the original estimate.
By following the above guidelines you should be able to avoid “rogue movers”.

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We’ll have more helpful information on scam and rogue movers from Jay Clithero of Sterling Van Lines throughout the summer – subscribe to our RSS feed to stay up-to-date!

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Sterling Van Lines LogoSterling Van Lines, Inc. is a Los Angeles-based moving and storage company specializing in small moves. With over 50 years of combined moving experience, over 10,000 moves, and a reputation for quality in our industry, our goal is to customize our services to the needs of each customer — whether you’re moving your home or office, or just a few pieces, we’ll make your move worry free! Visit us at www.sterlingvanlines.com